User insights drive actionable solutions that fuel growth and elevate your business
Our Services
Our Services
Explore each tab to learn more about how our services can best support your business.
Explore each tab to learn more about how our services can best support your business.
Discovery Research
Discovery Research
Experience Transformation
Experience Transformation
Solution Design & Development
Solution Design & Development
Adoption Support
Adoption Support
Experience Transformation
Experience Transformation
Reimagine and Transform Your User Experience
Experience Transformation helps you reimagine and elevate every aspect of your customer and employee interactions. We guide you and your team through a structured process to pinpoint core challenges, explore innovative solutions, and create impactful changes.
Value Proposition
Through design thinking workshops and comprehensive user research, we develop a clear strategy that pinpoints root causes, ensuring you tackle the right problems in the most effective way. This approach aligns your team and gives you a deep understanding of your users—their journeys, tools, challenges, and key moments—setting the stage for a truly impactful, user-centered transformation.
By prioritizing user experience, we help you drive key business metrics, from customer satisfaction and loyalty to operational efficiency and ROI, making your solutions impactful and measurable.
Our Approach
At NovaXperience, we use a tailored, three-phase approach to ensure alignment across teams and focus on addressing core challenges. This approach sets the foundation for creating innovative applications, systems, processes, or services that resonate with users and achieve meaningful results.
1
Identify & Align
Collaborate with stakeholders to identify and align on key problems.
2
Ideate & Design
Brainstorm and develop innovative solutions tailored to identifying needs.
3
Validate & Refine
Test solutions and make refinements based on user feedback for optimal impact.
Expected Results
Key outcomes from this service:
Future-Ready Strategy: A comprehensive plan that includes current and future-state journey maps, requirements, feasibility analysis, and a strategic roadmap.
Interactive Prototype & Roadmap: A functional prototype, backed by requirements that address unmet business and user needs, paired with a detailed roadmap to ensure a seamless path to success.
Methodologies
These are some UX methodology examples that we can utilize in Experience Transformation, however we’ll tailor our approach to fit your project’s unique needs.
Storyboarding
Design Thinking Workshops
Design Sprints
Feasibility Analysis
Secondary Research
Heuristic Evaluation
A/B Testing
Information Architecture
High-fidelity Prototypes
Strategic Roadmap
Card Sorting
Shadowing
User Interviews
UX Expert Review
Pricing
Our Experience Transformation service combines in-depth research, strategic design, and iterative testing to elevate your user experience across every touchpoint. This is a base package; you can customize this service based on your needs.
STARTING AT
$20,000
This phase includes two dedicated professionals—a UX Researcher and a UX Designer—collaborating to deliver essential research and design deliverables.
Ready to take the next step? Send us a message so we can connect and explore how we can help you achieve your business goals!
Pro Bono Services for Non-Profits
Pro Bono Services for Non-Profits
Pro Bono Services for Non-Profits
We love using our UX expertise for the greater good. Explore how our Pro Bono services can help your non-profit amplify its impact.
We love using our UX expertise for the greater good. Explore how our Pro Bono services can help your non-profit amplify its impact.
We love using our UX expertise for the greater good. Explore how our Pro Bono services can help your non-profit amplify its impact.
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