User insights drive actionable solutions that fuel growth and elevate your business
Our Services
Our Services
Explore each tab to learn more about how our services can best support your business.
Explore each tab to learn more about how our services can best support your business.
Discovery Research
Discovery Research
Experience Transformation
Experience Transformation
Solution Design & Development
Solution Design & Development
Adoption Support
Adoption Support
Discovery Research
Discovery Research
Uncovering User Needs and Opportunities
NovaXperience helps your business by bringing together cross-functional teams to uncover deep insights and opportunities, focusing on the people who matter most. We work collaboratively to identify key audiences, scenarios, and contexts, building a foundation for solutions that drive meaningful, lasting impact.
Value Proposition
As a decision-maker, you need insights that drive impactful choices. Whether your team is refining operations, launching a product, or pivoting strategies, our approach provides a deep, actionable understanding of your users—their journeys, challenges, and critical touch points.
We help reduce risks, avoid costly assumptions, and empower you to create meaningful outcomes that maximize ROI and resonate with your audience.
Our Approach
Our approach ensures we build on a strong foundation from discovery through to aligned planning, doing a deep dive into your users that will shape your ultimate approach and pave the way for effective, user-centered solutions.
1
1
Explore & Research
Explore & Research
A deep dive into understanding users and gathering valuable insights to shape the best approach.
A deep dive into understanding users and gathering valuable insights to shape the best approach.
2
2
Identify Areas of Opportunity
Identify Areas of Opportunity
Identify key challenges and uncover opportunities for impactful change.
Identify key challenges and uncover opportunities for impactful change.
3
3
Align & Strategize
Align & Strategize
Align the team on goals and set a clear, strategic plan for action.
Align the team on goals and set a clear, strategic plan for action.
Expected Results
Key outcomes from this service:
User Profiles: A thorough understanding of each user type, including their needs, challenges, and the specific issues impacting them.
Strategic Alignment: An aligned vision that integrates business goals with impactful, user-centered objectives.
Preliminary Designs: High-level sketches and concepts—such as screen layouts, process diagrams, and workflows—to set a clear and purposeful direction for the next phase.
Methodologies
These are some UX methodology examples that we can utilize in Discovery Research, however we’ll tailor our approach to fit your project’s unique needs.
User Workshops
Journey Mapping
Card Sorting
Usability Testing
Digital Analytics Set-Up & Review
Competitive UX Analysis
Shadowing
User Interviews
User Surveys
Personas
User Needs Gap Analysis
Top Task Analysis
User Task Matrix
UX Expert Review
Pricing
Our Discovery Research service dives deep into understanding your users, your goals, and the opportunities to make your vision come to life. This is a base package; you can customize this service based on your needs.
STARTING AT
$10,000
This phase includes two dedicated professionals—a UX Researcher and a UX Designer—collaborating to deliver essential research and design deliverables.
Ready to take the next step? Send us a message so we can connect and explore how we can help you achieve your business goals!
Pro Bono Services for Non-Profits
Pro Bono Services for Non-Profits
Pro Bono Services for Non-Profits
We love using our UX expertise for the greater good. Explore how our Pro Bono services can help your non-profit amplify its impact.
We love using our UX expertise for the greater good. Explore how our Pro Bono services can help your non-profit amplify its impact.
We love using our UX expertise for the greater good. Explore how our Pro Bono services can help your non-profit amplify its impact.
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